The most common reason a staff member won't show up in the timeclock area of Loaded even though they are clocking in on your POS is that you have not linked the staff member in Loaded with the staff member in your POS.
Here is how you can check:
- Navigate to Time, Manage then Staff Members;
- Search for the staff member and look under the POS staff member field to see if it's linked;
- If the staff member is not linked to the POS you will see Not linked listed;
If this is the case you will need to link it to a relevant staff member from your POS:
1. Click on More next to the staff name;
2. On the Basic tab scroll down and find & select the correct staff member under the POS Staff Member field;
If the staff member is linked to your POS but still doesn't show up in your Timeclock, please contact support.
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